Terms of Service.

01 / Agreement

Overview of these Terms

Welcome to Movelo. By accessing our website, browsing bicycle products, placing an order, or contacting our team, you agree to be bound by these Terms of Service and by any policies referenced on this site. These Terms apply to all users of the site, including visitors, customers, and people submitting information through our forms.

If you do not agree with these Terms, please do not use the website or place an order. Movelo may update these Terms from time to time. Continued use of the website after updates means you accept the revised Terms.

02 / Website Use

Use of the Movelo website

You may use this website for lawful personal shopping, product research, customer support, and order-related communication. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit harmful code, or use our content in a misleading way.

• Accuracy of information: You agree to provide accurate contact, shipping, billing, and order details when using this site.
• Responsible browsing: You agree not to disrupt the website, bypass security measures, scrape protected areas, or use automated tools in a way that harms site performance.
• Brand content: Product images, text, layouts, graphics, and other materials are provided for shopping and informational use and may not be copied for commercial misuse.

03 / Orders & Payment

Orders, pricing, and acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms. Order confirmation does not guarantee acceptance if payment cannot be verified, product information contains an error, stock becomes unavailable, or the order raises security or address concerns.

• Pricing: Prices, product availability, and promotions may change without prior notice. We aim to keep all information accurate, but occasional errors may occur.
• Payment: You agree to use a valid payment method and confirm that you are authorized to use it for the purchase.
• Order review: Movelo may contact you to verify order details or may cancel an order when necessary to protect customers, our store, or payment security.

04 / Product Information

Bicycle and gear details

We work to present bicycle, component, accessory, tool, and ride gear information as clearly as possible. Product descriptions, images, compatibility notes, dimensions, sizing guidance, and color presentation are provided to help you make an informed choice.

Screen settings, lighting, photography, manufacturing variations, and supplier updates may cause product appearance or details to vary slightly. Please review product information carefully before purchasing and contact us if you need help choosing a bike size, accessory type, tool, or gear category.

05 / Shipping

Shipping and delivery handling

Movelo order handling is typically 3–5 business days. Delivery time may vary based on product type, destination, carrier activity, weather conditions, address accuracy, and peak shipping periods.

• Address accuracy: Customers are responsible for entering complete and accurate shipping information at checkout.
• Delivery updates: Tracking or delivery updates may be provided when available through the selected carrier or order system.
• Delays: Carrier delays and external interruptions may occur and are not always within Movelo’s control.

06 / Returns & Refunds

Returns, exchanges, and refund policy

Returns and refunds are handled according to our posted store policies. Before returning any bicycle, accessory, tool, or component, please review the applicable policy and contact support if instructions are required.

Items should be returned in the condition required by the relevant policy. Certain items may be limited by product condition, installation, use, hygiene, safety, final sale status, or other policy-specific restrictions.

07 / Conduct

Account, communication, and prohibited activity

If you create an account, submit a form, join an email list, or communicate with Movelo, you agree to provide accurate information and communicate respectfully. You are responsible for keeping account access details confidential where applicable.

• No harmful activity: You may not submit malicious content, interfere with site features, impersonate another person, or use the website for fraudulent purposes.
• Support communication: Customer service is intended for order support, product questions, delivery help, returns guidance, and store-related issues.
• Policy compliance: You agree to comply with all applicable store policies, checkout requirements, and laws relevant to your website use.

08 / Liability

Limitations and safe product use

Bicycles, components, and riding accessories should be used with care, proper setup, appropriate protective equipment, and responsible riding behavior. Product suitability can depend on rider size, terrain, skill level, installation, maintenance, and local rules.

Movelo is not responsible for misuse, improper assembly, unsafe riding, unauthorized modifications, neglected maintenance, or use outside the product’s intended purpose. Please follow product instructions, perform regular checks, and seek professional assistance when needed.

09 / Contact

Questions about these Terms

For questions about these Terms, your order, delivery timing, product information, or support needs, please contact Movelo using the details below.