Our refund policy is written to keep every step calm, clear, and practical. Review eligibility, return timing, item condition, and support options before sending any bicycle or riding gear back to Movelo.
Check condition, packaging, and order details first.
Most bicycles, riding accessories, tools, and components may be reviewed for return when they are unused, uninstalled, undamaged, and returned with original packaging, manuals, labels, parts, and included accessories.
Items may be declined when they show signs of outdoor use, installation marks, missing parts, altered components, damage from improper handling, or packaging that does not protect the product during return transit.
If your order arrives damaged, incomplete, or different from what you ordered, contact Movelo before using or assembling the item. Keep all packaging and take clear photos of the box, labels, product, and affected area.
Once an approved return is received and inspected, Movelo will review the refund to the original payment method where applicable. Your bank, card provider, or payment service may need additional processing time after the refund is issued.
A clear process helps prevent delays. Please contact us before sending anything back, especially bicycles, wheels, helmets, electronics, pumps, repair tools, or packaged component kits.
Send your order number, item name, reason for return, and clear photos when condition or delivery damage is involved.
Our support team will confirm whether the item is eligible and provide the correct return direction when applicable.
Use protective packaging so frames, wheels, lights, tools, and components do not shift or become damaged in transit.
After the item is received, refund approval is based on item condition, completeness, and the details of the return request.
Please do not ship a bicycle, wheel, helmet, light set, tool kit, pump, or component kit without proper protection. Poor packaging can cause damage during return transit and may affect refund eligibility.
The safest return is the one that starts with the right information. Contact us first so we can review the item type and guide you toward the correct next step.
These answers cover the most common refund questions for bicycles, riding gear, maintenance tools, components, and outdoor cycling essentials.
A bicycle that has been assembled, installed with accessories, road tested, trail ridden, scratched, marked, or otherwise used may not qualify as a standard return. Contact Movelo before use if you believe the order is incorrect or damaged.
Original shipping, handling, and return transport costs may be excluded from a refund unless the return is related to an approved issue such as an incorrect or damaged delivery. Final review depends on the item and order details.
Include your order number, full name, contact email, item name, reason for return, and clear photos if the item arrived damaged, incomplete, or different from the order.
Refunds are reviewed after the returned item is received and inspected. Once issued, your payment provider may need additional time to post the refund to your account.
Contact Movelo support at info@movelo.xyz or call 7703686541. Please include your order number so the support team can review your request more efficiently.
Send the details before shipping anything back. We will help review your bicycle, gear, tool, or component request with the information available.