Unused ride condition
Bikes, accessories, and components should be unused outdoors, free from installation marks, dirt, road wear, or trail residue.
Returns Support
Return with clarity, ride forward with confidence.
Movelo returns are designed to be clear, respectful, and easy to follow. Review the condition guide, prepare your item carefully, and contact our support team before sending anything back.
3–5
Business days for standard order preparation and shipping flow.
Clean
Items should be returned in carefully protected condition.
Team
Support is available before you send your item back.
Trail
A practical process made for bikes, parts, and ride gear.
Return Standards
What can be returned.
Return eligibility depends on item condition, packaging, and whether all included components are present. Because bicycles and gear require careful inspection, please start every return through our support team.
Complete packaging
Please include original packaging, manuals, hardware, tags, inserts, and any included accessories so the item can be reviewed properly.
Support approval first
Contact Movelo before sending a return. Items sent without prior support confirmation may take longer to review.
Condition Guide
Pack it like it is ready for the next mile.
A return should arrive protected and complete. For bicycles, avoid loose parts, exposed frame contact points, or unprotected drivetrain areas. For accessories and tools, keep the item in its original presentation whenever possible.
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Do not remove protective inserts, labels, or product documentation unless needed for safe inspection.
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Secure small components, pedals, mounts, bolts, lights, or tools inside the package before shipping.
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Use a trackable shipping service and keep your receipt until the return review is complete.
Return Path
Four clear steps.
The process is simple, but every return should be handled carefully. This helps protect the item in transit and keeps communication clear from request to review.
Send your request
Contact Movelo with your order details, item name, and the reason for your return request.
Receive instructions
Our support team will review your message and provide the next return instructions.
Pack with care
Use sturdy packaging and include all original components, inserts, manuals, and accessories.
Inspection review
Once received, the return will be inspected before the next update is shared with you.
A few items need extra attention.
Installed components, used protective gear, opened maintenance products, and items with visible wear may require additional review. If you are unsure whether your item qualifies, contact us before shipping it back.
Bike components
Installation marks, missing hardware, or damaged packaging may affect review.
Safety gear
Helmets and protection items should be unused, clean, and complete.
Tools and pumps
Return with cases, attachments, chargers, adapters, or included parts.
Large items
Bicycles should be repacked securely to avoid frame or wheel movement.
Do I need to contact support before returning an item?
Yes. Please contact Movelo first so our team can review your request and provide the correct return instructions for your item.
Can I return a bicycle after riding it outdoors?
Returned bicycles should remain clean, unused outdoors, and free from trail, road, drivetrain, or installation wear. Contact support if you are unsure about your item condition.
What should I include in the return package?
Include the product, original packaging, tags, manuals, accessories, mounting parts, chargers, adapters, and any included components that arrived with the order.
How long does order shipping normally take?
Movelo order shipping information uses a standard preparation and shipping flow of 3–5 business days.
Where can I read the full refund policy?
You can review the full refund information on the Refund Policy page or contact our support team for help with a specific order.
Need help with a return?
Send us your order details and a short note about the item. Movelo support will guide you through the next step with clear instructions.
info@movelo.xyz
7703686541
400 KIMBERLY RD Warner Robins GA 31088